Returns & Refunds Policy

All Sales Final

Due to the handmade nature of our candles and wax melts, and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges for:

• Used products
• Opened candles or wax melts
• Products damaged due to improper use or care

Damaged or Defective Items

If your order arrives damaged or defective, we want to make it right.

To be eligible for a replacement or refund:

• You must contact us within 48 hours of delivery
• Provide your order number
• Include clear photos of the damaged item(s) and packaging

Please email: info@broromacandles.com

Once reviewed and approved, we will offer one of the following at our discretion:

• A replacement item
• A store credit
• A refund to the original payment method

Shipping Issues

Broroma Candles is not responsible for:

• Delays caused by shipping carriers
• Packages marked as delivered but not received
• Incorrect addresses provided at checkout

Please double-check your shipping information before placing your order.

Scent Preference Disclaimer

Scent is subjective. We do not offer refunds or exchanges based on scent preference or strength perception.

Candle Care and Safety

We are not responsible for damage caused by:

• Failure to follow candle care instructions
• Burning candles for excessive periods
• Improper wick trimming or placement
• Leaving candles unattended

Please follow all safety and care guidelines included with your purchase.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be effective upon posting to our website.

Contact Us

If you have questions about this policy, please contact:

Broroma LLC
Doing business as Broroma Candles
Email: info@broromacandles.com